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FAQ's

Nationwide shipping is available Monday- Wednesday. Any orders placed after 10:00am PST on Wednesday will be processed and shipped the following week.

CA, AZ, NV, TX, ID, CO, UT, NM, OR, WA, and WY: Shipping is available Monday-Friday and is free on orders over $200. Any orders placed after 10:00am PST on Friday will be processed and shipped the following week.

All orders with meat or cold items are packed in boxes with recyclable insulated liners, as well as dry ice.  We calculate the dry ice needs for each individual address to ensure you receive your meat perfectly frozen. 

It is very common for the dry ice in your package to have dissipated by the time it arrives to you. As long as the meat is still cold to the touch, the products have not been compromised.  

All orders received are processed immediately and will be packaged and shipped at the earliest convenience.

If you would like to cancel your order or combine multiple orders, please contact reach out to info@primalpastures.com as soon as possible. We will do our best to accommodate you to the best of our ability.

If the order has already been processed and packaged, changes may not be possible.

P.O. box addresses are not accepted.

We are not responsible for incorrect addresses or mistakes entered in shipping details. Any shipping instructions should be entered into the ‘note to seller’ section at checkout (NOT in the address section). We will forward shipping instructions onto FedEx, however, we cannot guarantee drivers will follow instructions.


We have chosen to trust FedEx to deliver all orders. You will receive three confirmations: an order confirmation immediately upon purchase, a confirmation when your order is being packed and a confirmation when your order has been picked up by FedEx. All packages will be left without a signature and can be delivered as late as 8pm.

Customer Reviews

Based on 25 reviews
88%
(22)
4%
(1)
0%
(0)
8%
(2)
0%
(0)
J
Julia H.
The Best Ever

This is the best ground chicken ever.

K
Keith G.
Primal Pastures

Always taste fantastic and know it really is pasture raised as I have been to the farm.

T
Tatiana
Amazing! Will continue purchasing!

So impressed with the quality of chicken. Has been wonderful to prepare and cook for my family. Tastes is unparalleled and it’s so clean I can feel so good giving it to my children

R
Renon P.
Quality freshness

I love the Organic clean products. Their food has a healthy,clean taste, you can’t buy elsewhere.

E
Eliette S.
Very pasty

I love all of Primal Pastures chicken products but bought several of these for my last order to try out and they are very pasty. The texture is unpleasant.

We're so sorry to hear that you did not enjoy this product as much as you had hoped. Please reach out to info@primalpastures.com if you need any further assistance.