FAQ's
The following are some of the most commonly asked questions by friends and fans of Primal Pastures. If your question isn’t answered here, please contact us.
What do you feed your chickens?
Our chickens are pastured everyday, all day, morning and night - as well with access to grass, seeds, bugs, worms and they are also fed a supplemental organic, corn-free, soy-free, non-GMO chicken feed.
Is your farm organic?
We don't put any value in the term "organic" as we have found it to be an empty term so we have never paid to have our meat labeled organic. What we like to say is that we are "beyond organic".
Do you deliver nationwide?
Yes, right to your doorstep.
What is the cutoff to receive orders this week?
In order to get your order on any given week, our order cutoff is Monday at 5 PM.
Do you offer farm pickup?
We offer farm pickup on Thursday and Friday from 9AM to 1PM.
What makes your chickens different?
Our chickens live 24/7 outside on pasture. That is not true for 99.9999% of chickens in the USA, even free-range or organic chickens spend the vast majority of their lives indoors and we rotate them onto fresh pasture daily, which completely eliminates the need for vaccinations and helps put manure where it belongs! The feed is clean and our chicken is higher in all nutritional values.
Do you offer farm tours?
We would love to have you out to the farm, however, we are not set up quite yet on our new property to have everyone out. Please subscribe to our newsletter and follow us on socials and you will be the first to know!
Do you ship with dry ice?
We pack all of our boxes with recyclable insulated liners, as well as dry ice. We calculate the dry ice needs for each individual address to ensure you receive your meat perfectly frozen. It is very common for the dry ice in your package to have dissipated by the time it arrives to you. As long as the meat is still cold to the touch, the products have not been compromised.
Want to start your own farm?
When we were just starting out, Pastured Poultry Profits by Joel Salatin was like the Bible for us. We'd highly recommend you read it. There's also a lot of good information at the American Pastured Poultry Producers Association (APPPA) website, so check that out.
Home Delivery
**Please note this is a new shipping schedule and we are still working out any kinks in the process. This policy is subject to change at anytime, without notice.**
We offer home delivery NATIONWIDE.
Nationwide shipping is available three days a week, Monday through Wednesday. Any orders placed after 10:00am PST on Wednesday will be processed and shipped the following week.
SoCal Locals (CA, South of Bakersfield) shipping is available four days a week, Monday through Thursday. Any orders placed after 10:00am PST on Thursday will be processed and shipped the following week.
Farm Pick-up is available on Thursday and Friday between 9:00am-1:00pm. Order cut off is 10:00am on Wednesday. All orders placed after 10:00am on Wednesday will not be available until the following week.
If you would like to delay your shipping to the following week or a specific date please add your request in the ‘note to seller’ box at checkout. Otherwise, all orders will be processed and shipped as soon as possible in the order they were received.
All orders received are processed immediately and will be packaged and shipped at the earliest convenience. If you would like to cancel your order or combine multiple orders, please contact Customer Service at info@primalpastures.com as soon as possible. We will do our best to accommodate you to the best of our ability, however, if the order has already been processed and packaged, changes may not be possible. In the event that you receive an incorrect item, or an item is missing from your order, please reach out within two business days, and we will be sure you are taken care of!
Quality is our priority and our meat is flash frozen at the peak of freshness. All orders are individually packed in a box with insulated liners as well as dry ice. We calculate the dry ice needs for each individual address and our goal is to always get the products to you frozen. However, we cannot guarantee that every cut will remain completely frozen. As long as the meat is cold to the touch, products have not been compromised. If any of your items are warm, please let us know so we can make this right.
We have chosen to trust FedEx to deliver all orders. You will receive three confirmations: an order confirmation immediately upon purchase, a confirmation when your order is being packed and a confirmation when your order has been picked up by FedEx. All packages will be left without a signature and can be delivered as late as 8pm.
P.O. box addresses are not accepted. We are not responsible for incorrect addresses or mistakes entered in shipping details. Any shipping instructions should be entered into the ‘note to seller’ section at checkout (NOT in the address section). We will forward shipping instructions onto FedEx, however, we cannot guarantee drivers will follow instructions.
Home delivery rates for CA:
- $30 for orders $0-$99
- $20 for orders $100-$199
- $15 for orders $200-$299
- $10 for orders $300-$399
- Free for orders over $400
Outside California:
- 2-day shipping will apply to all orders
- Upgraded shipping to overnight is available