TERMS OF SERVICE

Effective Date: 01/01/2012
Last Updated: 06/07/2026

These Terms of Service govern your access to and use of the website operated by Primal Pastures, LLC, including any purchases, subscriptions, memberships, content, features and services offered through the website.

Throughout these Terms, “Primal Pastures,” “we,” “us” and “our” refer to:

Primal Pastures, LLC 
25391 Washington Avenue
Murrieta, California 92562

By accessing our website, creating an account, placing an order, enrolling in a subscription or membership, or otherwise using our services, you agree to these Terms of Service and any policies incorporated into them by reference.

Please read these Terms carefully. If you do not agree to them, do not use our website or services.

1. Eligibility and Account Responsibility

You must be at least the age of majority in your state of residence to make a purchase or create an account. A parent or legal guardian may allow a minor to use the website under their supervision.

You are responsible for:

• Providing accurate and current account, billing and shipping information

• Maintaining the confidentiality of your login information

• All activity conducted through your account

• Promptly notifying us of suspected unauthorized account activity

You may not use our website or products for an unlawful or unauthorized purpose.

2. Website Use

We grant you a limited, revocable, nonexclusive and nontransferable right to access and use our website for personal, noncommercial purposes.

You may not:

• Copy, reproduce, distribute or commercially exploit our website or content without written permission

• Scrape, crawl, index or collect information from the website through automated means

• Attempt to interfere with the website’s security or operation

• Upload malware or harmful code

• Access another person’s account without authorization

• Use the website to violate any law or the rights of another person

• Make false, fraudulent or misleading purchases or submissions

We may restrict or terminate access to the website when we reasonably believe a user has violated these Terms, engaged in fraud, threatened another person or interfered with our operations.

3. Products and Product Information

We make reasonable efforts to accurately describe and display our products. Because our products include agricultural and naturally raised foods, individual items may vary in appearance, color, shape, marbling, texture and weight.

Product photographs are illustrative and may not depict the exact item you receive. Packaging, labeling, availability and product specifications may change without notice.

Some products may be listed using estimated, average or approximate weights. Natural variation is expected. Any applicable weight ranges or pricing methods will be disclosed on the product page.

We may limit product quantities, discontinue products, restrict sales by location or decline orders that appear to be intended for unauthorized resale or distribution.

4. Food Information and Safe Handling

Unless expressly stated otherwise, our meat, poultry, seafood and other perishable products require refrigeration or freezing and proper food handling.

You are responsible for:

• Inspecting perishable products promptly upon delivery

• Refrigerating or freezing products immediately

• Following applicable cooking and food-safety instructions

• Avoiding cross-contamination

• Checking ingredients and allergen information before consumption

• Consulting a qualified professional when you have a medical condition, allergy or dietary concern

Dry ice may completely evaporate during shipping. An empty dry-ice bag does not, by itself, mean that the products are unsafe.

Perishable products should arrive frozen, partially frozen with visible ice crystals, or at a temperature of 40°F or below when measured with a food thermometer. Do not consume products that arrive above 40°F or show signs of spoilage, contamination or damaged packaging. Contact us immediately for assistance.

Information on our website concerning nutrition, wellness, farming practices or food is provided for general educational purposes. It is not medical advice and is not intended to diagnose, treat, cure or prevent any disease.

5. Orders and Order Acceptance

Submitting an order is an offer to purchase the products in your cart. An automated order confirmation acknowledges that we received your order but does not guarantee final acceptance.

We may accept, reject, limit or cancel an order for reasons including:

• Product unavailability

• Pricing or listing errors

• Suspected fraud or unauthorized activity

• Payment authorization problems

• Shipping restrictions

• Orders that appear intended for unauthorized resale

• Circumstances that prevent us from safely or reasonably fulfilling the order

If we cancel an order after payment has been collected, we will issue a refund to the original payment method for the canceled portion.

Once fulfillment has begun, we may not be able to change or cancel an order.

6. Pricing, Payment and Taxes

Prices are displayed in United States dollars unless otherwise stated. Prices, promotions, product availability and shipping charges may change without notice.

You authorize us and our payment processors to charge the payment method you provide for your order, including applicable taxes, shipping fees and recurring charges you have expressly authorized.

You agree to provide complete and accurate billing information and to keep your payment information current.

We may correct pricing, promotional or product-description errors at any time. If an error affects an order you have already submitted, we may contact you for approval of the corrected terms or cancel and refund the affected item.

Discount codes, credits and promotions:

• May have expiration dates and additional conditions

• May not be combined unless expressly permitted

• Have no cash value unless required by law

• May be canceled when obtained or used fraudulently

• May be restricted to particular products, customers or purchase amounts

7. Shipping and Delivery

Our Shipping Policy is incorporated into these Terms by reference.

Shipping dates and delivery estimates are estimates, not guarantees. Delivery may be affected by carrier delays, weather, natural disasters, road conditions, holidays, incorrect addresses, access restrictions and other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, losses or spoilage caused by:

• An incorrect or incomplete address provided by the customer

• A recipient’s failure to retrieve or open a package promptly

• Refused deliveries

• Delivery to an unattended location

• Delivery restrictions at apartments, gated communities, businesses or other locations

• A customer’s request to delay, reroute or hold a shipment with the carrier

You should arrange for someone to receive and inspect perishable deliveries promptly.

Ownership and risk of loss pass to you when the order is delivered to the shipping address you provided, except where applicable law requires otherwise.

8. Damaged, Delayed or Incorrect Orders

Inspect your order immediately after delivery.

To request assistance for a damaged, unsafe, missing or incorrect order, contact us within 24 hours of delivery and provide:

• Your order number

• A description of the issue

• Photographs of the shipping box, shipping label, packaging and affected products

• The temperature of affected perishable products when relevant

• Any additional information reasonably needed to evaluate the claim

Do not consume or discard affected products until we respond, unless keeping the product would create a health or safety concern.

Depending on the circumstances, we may provide a replacement, store credit, partial refund or full refund. The appropriate remedy will be determined based on the nature of the issue, product availability and applicable law.

Failure to report an issue within the stated period may limit our ability to verify the claim or obtain reimbursement from the carrier. This does not limit any rights that cannot legally be waived.

9. Returns and Refunds

Because we sell perishable food products, we generally do not accept physical returns.

Refunds and replacements are available only as described in our Refund Policy or when required by law. We do not provide refunds because of personal taste preferences, minor natural product variation or a customer’s failure to properly receive, refrigerate, freeze, store or prepare a product.

Approved refunds will generally be issued to the original payment method. Processing times vary by financial institution.

Our Refund Policy is incorporated into these Terms by reference.

10. Subscriptions and Automatic Renewals

Certain products, memberships or services may be offered on a recurring or automatically renewing basis.

Before you enroll, we will disclose the material subscription terms, including:

• The products or services included

• The amount or range of recurring charges

• The frequency of billing and delivery

• The length of any initial or renewal term

• Whether and how the subscription automatically renews

• How to cancel

• Any minimum purchase or commitment period

• The terms of any trial, introductory price or promotion

By enrolling and providing your affirmative consent, you authorize Primal Pastures to automatically charge your selected payment method at the disclosed frequency until you cancel.

Prices, taxes, shipping charges and available products may change as permitted by law. When legally required, we will provide advance notice of material changes or price increases.

Cancellation

You may cancel an online subscription through the online cancellation method provided in your customer account or through another cancellation method identified in your subscription confirmation.

Cancellation stops future renewals. It does not automatically cancel or refund an order that has already been processed, packed or shipped, except where required by law or expressly approved by us.

To avoid the next recurring charge, you must cancel before the applicable processing or renewal deadline disclosed when you enroll or in your account.

We will provide subscription acknowledgments, renewal notices, annual reminders and other notices when required by applicable law.

If a recurring payment fails, we may retry the payment method, request updated payment information, pause fulfillment or cancel the subscription.

The specific terms presented when you enroll form part of these Terms. If those specific terms conflict with this section, the enrollment terms will control for that subscription to the extent permitted by law.

11. Farm Memberships and On-Site Activities

Farm memberships, farm visits, classes, tours, events, volunteer activities, harvesting and other on-site experiences may be governed by additional terms, rules, releases or waivers.

Access to Primal Pastures property may require:

• A valid membership, reservation or ticket

• Agreement to farm rules

• Execution of an assumption-of-risk and liability waiver

• Parent or guardian consent for minors

• Compliance with staff instructions

• Appropriate supervision of children and guests

Farms contain inherent risks, including animals, insects, plants, agricultural equipment, vehicles, uneven ground, mud, dust, weather, water, fences and other natural or operational conditions.

These Terms do not replace any separate farm waiver, membership agreement or event-specific terms. When separate documents apply, you must agree to them before participating.

We may suspend or revoke farm access for unsafe, disruptive, abusive or unauthorized conduct or for violations of farm rules.

12. Loyalty Program

Participation in our loyalty program is subject to the program terms displayed on the website or through the applicable loyalty platform.

Unless otherwise stated, loyalty points may not be earned on:

• On-site classes

• Beef shares

• Eggs

• Items purchased in person

• Products or transactions specifically excluded from the program

Points have no cash value, are not transferable and may be subject to expiration or redemption restrictions.

We may modify, suspend or terminate the loyalty program, earning rules, redemption values or eligible products. When reasonably possible, we will provide notice of material changes.

We may cancel points or accounts associated with fraud, abuse, returns, chargebacks, unauthorized activity or violations of these Terms.

13. Gift Cards and Store Credit

Gift cards and store credits may be subject to separate terms presented at purchase or issuance.

Gift cards:

• Are redeemable only for eligible Primal Pastures purchases

• Cannot be redeemed for cash except where required by law

• Should be treated like cash

• May not be replaced if lost, stolen or used without authorization, except where required by law

Promotional credits may expire and may have additional restrictions. Purchased gift cards will be treated in accordance with applicable law.

14. Intellectual Property

The website and its content, including text, photographs, videos, graphics, recipes, logos, trademarks, product names, designs, icons and software, are owned by or licensed to Primal Pastures and are protected by applicable intellectual-property laws.

You may view and use website content for personal, noncommercial purposes. You may not reproduce, modify, publish, distribute, sell, license, create derivative works from or commercially use our content without prior written permission.

“Primal Pastures” and associated names, marks and logos may not be used without written authorization.

15. Reviews, Comments and Other Submissions

When you submit a review, photograph, testimonial, comment, suggestion or other content to us, you represent that:

• You own or have permission to submit the content

• The content is accurate and not misleading

• The content does not violate another person’s privacy, publicity, copyright, trademark or other rights

• The content is not unlawful, threatening, defamatory, obscene or harmful

• The content does not contain malware or unauthorized advertising

You retain ownership of your original content. You grant Primal Pastures a worldwide, nonexclusive, royalty-free, transferable and sublicensable license to use, reproduce, edit, publish, display, distribute and create derivative works from the content in connection with our business, marketing and services.

We are not required to use, compensate you for or respond to submissions. We may remove content that violates these Terms or that we reasonably consider inappropriate.

16. Privacy

Our collection, use, disclosure and protection of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Our Privacy Policy and privacy-request tools may be hosted or supported by a third-party privacy compliance provider.

You may review our privacy practices and submit applicable privacy requests through our Privacy Policy or Privacy Center.

We may choose to provide certain privacy choices or request mechanisms even when not legally required to do so. Providing a voluntary privacy choice does not establish that a particular privacy law applies to Primal Pastures or create rights beyond those provided by applicable law and our published Privacy Policy.

17. Email, SMS and Marketing Communications

When you provide your email address or telephone number, you may receive transactional communications concerning your orders, account, deliveries, subscriptions or memberships.

Marketing emails and text messages are subject to the consent terms presented when you enroll and any separate Email or SMS Terms.

Consent to receive marketing communications is not a condition of purchasing products unless expressly permitted by law. You may unsubscribe from marketing emails or text messages using the instructions provided in the communication.

Unsubscribing from marketing messages will not prevent us from sending necessary transactional or service-related communications.

18. Third-Party Services and Links

Our website may use or link to third-party platforms, including payment processors, shipping carriers, subscription providers, loyalty platforms, analytics providers, social media services and other technology providers.

Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for third-party websites or services.

A link to or integration with a third party does not necessarily mean that we endorse or guarantee that third party.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted, secure or error-free

• Every product will always be available

• Website information will always be complete or current

• Third-party services or delivery carriers will perform without interruption

• Our products or content will meet every individual preference or expectation

Nothing in these Terms excludes warranties, remedies or protections that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, Primal Pastures, LLC and its owners, officers, employees, agents, contractors and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from or related to the website, services or products.

To the fullest extent permitted by law, our total liability for a claim relating to an order, product or service will not exceed the amount you paid to Primal Pastures for the specific order, product or service giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct or other matters for which limitation is prohibited by law.

Some jurisdictions do not permit certain warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted.

21. Indemnification

You agree to indemnify and hold harmless Primal Pastures, LLC and its owners, officers, employees, agents and service providers from third-party claims, liabilities, losses and reasonable costs arising from:

• Your unlawful or unauthorized use of the website or services

• Your violation of these Terms

• Your infringement of another person’s rights

• Content you submit

• Fraudulent or intentionally harmful conduct

This section does not require you to indemnify Primal Pastures for conduct for which indemnification is prohibited by law.

22. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including:

• Severe weather

• Natural disasters

• Fire, flood or earthquake

• Carrier interruptions

• Road closures

• Labor disputes

• Power or internet outages

• Equipment failures

• Government orders

• Animal disease events

• Agricultural or supply-chain disruptions

• Product recalls

• Epidemics or public-health emergencies

• Acts of war, terrorism or civil unrest

We may delay, modify, substitute or cancel affected orders or services. When appropriate, we will provide a replacement, credit or refund consistent with our policies and applicable law.

23. Termination

You may stop using the website at any time.

We may suspend or terminate an account, subscription, membership or access to our services if we reasonably believe you have:

• Violated these Terms or another applicable policy

• Engaged in fraud, abuse or unlawful conduct

• Threatened or harassed employees, contractors, customers or visitors

• Created a safety or security risk

• Failed to pay amounts owed

• Misused a loyalty, promotional, subscription or refund program

Termination does not eliminate payment obligations or liabilities that arose before termination.

24. Governing Law and Venue

These Terms and any dispute arising from or relating to them are governed by the laws of the State of California, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, any legal action arising from or relating to these Terms, the website, an order or our services must be brought in the state or federal courts located in Riverside County, California. You and Primal Pastures consent to the personal jurisdiction of those courts.

25. Changes to These Terms

We may update these Terms to reflect changes in our business, services, policies or legal obligations.

The updated Terms will be posted on this page with a revised “Last Updated” date. When required by law, we will provide additional notice of material changes.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms. Changes will not apply retroactively where prohibited by law.

26. Severability

If any provision of these Terms is found unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

27. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

28. Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may assign these Terms as part of a merger, acquisition, financing, corporate reorganization, sale of assets or transfer of our business, subject to applicable law.

29. Entire Agreement

These Terms, together with the policies and additional terms incorporated by reference, form the entire agreement between you and Primal Pastures concerning the website and services.

If separate terms apply to a particular subscription, membership, event, promotion or service, those separate terms will control to the extent of a direct conflict.

30. Contact Information

Questions about these Terms may be sent to:

Primal Pastures, LLC
25391 Washington Avenue
Murrieta, California 92562
Email: privacy@primalpastures.com