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FAQ's

When will my order ship?

Nationwide shipping is available Monday- Wednesday. Any orders placed after 10:00am PST on Wednesday will be processed and shipped the following week.

CA, AZ, NV, TX, ID, CO, UT, NM, OR, WA, and WY: Shipping is available Monday-Friday and is free on orders over $200. Any orders placed after 10:00am PST on Friday will be processed and shipped the following week.

Do you ship with dry ice?

All orders with meat or cold items are packed in boxes with recyclable insulated liners, as well as dry ice.  We calculate the dry ice needs for each individual address to ensure you receive your meat perfectly frozen. 

It is very common for the dry ice in your package to have dissipated by the time it arrives to you. As long as the meat is still cold to the touch, the products have not been compromised.  

Additional Order & Shipping Information

All orders received are processed immediately and will be packaged and shipped at the earliest convenience.

If you would like to cancel your order or combine multiple orders, please contact reach out to info@primalpastures.com as soon as possible. We will do our best to accommodate you to the best of our ability.

If the order has already been processed and packaged, changes may not be possible.

P.O. box addresses are not accepted.

We are not responsible for incorrect addresses or mistakes entered in shipping details. Any shipping instructions should be entered into the ‘note to seller’ section at checkout (NOT in the address section). We will forward shipping instructions onto FedEx, however, we cannot guarantee drivers will follow instructions.


We have chosen to trust FedEx to deliver all orders. You will receive three confirmations: an order confirmation immediately upon purchase, a confirmation when your order is being packed and a confirmation when your order has been picked up by FedEx. All packages will be left without a signature and can be delivered as late as 8pm.

Can I delay my order?

Due to order volume and changing inventory, we are unable to hold shipments. Of course, if there is an emergency please reach out to info@primalpastures.com and we will do our best to help.

Do you offer farm pickup?

We currently do not offer on farm pickup due to city regulations, but are actively working to bring this back!

Customer Reviews

Based on 17 reviews
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(15)
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L
Lynetta T.
Chicken breast

I love the taste of the chicken breast. I can really tell the difference between others.
The packaging is nice! I can defrost within a few hours. It stays frozen without freezer burn. Like others.

J
Jennifer O.
Wonderful chicken products

I am grateful for the way that Primal Pastures raises their chickens. The meat is far better in texture and flavor than what I can get in a local grocery store! Thank you!!

A
Anita L.
Chicken Tenders

I used the tenders to add to stir-fry and came out great, the difference in taste and texture is significant. Will definitely buy again!

T
Taylor
Best chicken

Everything from primal pastures is delicious. Chicken tastes great and fresh (and knowing where it came from and how it was raised makes it even better). Only downside is the cost of shipping. Understand it is quality meat but probably won’t be able to order again until shipping costs go down as it is a lot to pay every month for a meat delivery and I cannot afford to buy in bulk :( worth it if you can budget better than me! lol.

C
Chloe

Tasty, love that is has no hormones and safe for my family to eat